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Terms of use

Validity of the general conditions

All our offers, products and services are based exclusively on the following General Terms and Conditions. Terms and Conditions that deviate from or are contrary to these General Terms and Conditions will not be recognised by the seller and shall not apply. Customer's terms and conditions that conflict with or differ from these conditions, are not valid unless we have expressly agreed to them in writing.

Conclusion of contract

  1. All goods displayed on Lenshop by the seller –including prices quoted– are non-binding and subject to change. All prices quoted contain the statutory value added tax and other price components excluding delivery charges and postage.
  2. We are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations, or price modifications, despite our greatest care not to do so. We are entitled to contest the declaration of acceptance.
  3. Once you (the “customer”/”buyer”) have ordered any of our products, you are legally bound to these terms and conditions and have made an offer to buy the goods ordered.
  4. This “contract” (also “agreement”) becomes officially effective as soon as you have received our confirmation of your order.
  5. If a contract has been entered into, but we are unable to deliver the ordered articles within the foreseeable future despite congruent hedging transactions, then we reserve the right to withdraw from the contract. If we should establish that delivery of goods may be delayed for an unforeseeable amount of time, we will appraise you of this fact and refund any payments already made by you.

Reservation of ownership

All goods shall remain our property until all of your contractual obligations towards us have been fulfilled. Any resale, rental, pawning, pledge or assignment as security by the buyer of goods delivered under reservation of ownership is prohibited.

Delivery, shipping and passing of risk

  1. Depending upon availability, all goods are dispatched as soon as possible (see in product detail page). Should the requested item be out of stock, we will ensure that it is delivered as soon as possible, depending on whether the manufacturer has it in stock. Each delivery is accepted under reserve that we will be supplied in due time and form.
  2. In case of goods that cannot be delivered for reasons beyond our control, we will deem the contract as having been fulfilled, if the items have been provided and the buyer notified. Delays due to cases of force majeure, disruption of transport or operative failures, strikes, shortage of raw materials and such like can lead to a reasonable extension of the delivery time.
  3. We are entitled to carry out partial deliveries at our own cost for any ordered items that are out of stock, in as far as this is deemed reasonable for the buyer.

Warranty

  1. Should the delivered merchandise be defective or its warranted qualities flawed, or should it develop defects within the warranty period as a result of poor materials or faulty manufacturing, then we will either repair the items or provide you with a replacement. We are permitted to make multiple reparations. We reserve the right to refuse your choice of subsequent fulfillment if it entails disproportionately high costs.
  2. Our products are guaranteed, as evidenced by their manufacturer suppliers.
  3. Once we have received the returned merchandise, we will refund the original purchase, minus any outstanding payments you may owe us.
  4. All claims must be made in writing (email, fax or letter) and any defects communicated to us without delay as soon as they become apparent.
  5. Upon discovery of any obvious deficiencies, and in order to prevent any further deterioration of the merchandise, you are obliged to inform us immediately. Failure to notify us of defects in good time will have no influence on our existing scope of warranty. Defective merchandise must be returned to us for inspection in the same condition at the time that it was discovered as being faulty.